Frequently Asked Questions
FAQ about the Grinder:
Question#02: What is the advantage of buying ULTRA grinder here in USA, rather than bringing it from India?
Question#08: How long can I run the grinder continuously?
Question#09: What is the power of the motor in the grinder?
FAQ about the Mixie:
Question#13: Should I use oil on the idli plates every time?
Question#14: How long does it take for you to process my order?
Do I need any special adapters to use iNNo Concepts' appliances in USA?
No. All the electrical kitchen appliances sold by iNNo Concepts are configured with U/L listed wires that can be directly plugged into the wall outlet in the US kitchen.
What is the advantage of buying ULTRA grinder here in USA, rather than bringing it from India?
The most appropriate answer is: the export model sold by iNNo Concepts Inc. is designed and manufactured to meet North American requirements.
You probably are referring to the 220V model sold in India. The cost for 110V model is almost double that of 220V model, even in India, because specially ordered 110V motors are more expensive. Also, less production volume means more cost per piece. You can be assured that the benefits from additional cost for 110V units goes long way.
We also have to pay for the shipping cost to get it from India, pay customs duty, etc.
The whole drum rests on a small drive shaft pin. When we place the grinding stone, the wiper makes the vessel to sag on that side. To compensate that, slightly tilt the top of the vessel away from the motor and then lock the arm. The grinding stones are not heavy. There is a spring mechanism in the center rod that makes the stone act as if it is three times heavier. The spring also makes it harder to lock when the grinder is new, due to its high tension. After you use it couple of times, it gets easier to close. The plastic lock arm is reinforced with a metal plate underneath. So, you will not break the lock arm by pressing it a little hard.
The grinding mechanism is different in the grinder than the mixie. The easier the grinding stones can rotate, the faster the grinding will be. Always start the unit with water (1/3 cup of water for each cup of rice or lentil you are soaking). When the unit is running, add the rice or dhal (after removing the purple lid) one handful at a time.
Where the wiper joins the support rod (the center rod in the grinding stone assembly), there is a hex nut. Loosen the nut with a wrench. Rotate the wiper so that it moves in one full rotation. Make sure there is a 1-mm gap between the vessel and the wiper edge. Tighten the hex nut.
are few things that can affect the grinding efficiency.
How long can I run the grinder continuously?
The small jar is meant for grinding with little or no water. When grinding for chutney, first add the ingredients and grind for one minute. Then add little water and grind for additional minute. This will prevent the leaking and the chutney will also taste better.
There are couple of reasons. If the motor gets overheated, the built-in safety mechanism turns off the unit. Let the motor cool and then press the red reset switch located on the underside of the mixie. Start the unit again.
Plug in a different outlet to see if the outlet is overloaded.
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