Frequently Asked Questions -iNNo Concepts Inc.

No. All the electrical kitchen appliances sold by iNNo Concepts are configured with U/L listed wires that can be directly plugged into the wall outlet in the US kitchen.

What is the advantage of buying ULTRA grinder here in USA, rather than bringing it from India?

The most appropriate answer is: the export model sold by iNNo Concepts Inc. is designed and manufactured to meet North American requirements.

Warranty:
The warranty is valid only in the country of purchase. We give a two year warranty for Grind+ and a one year warranty for Pride+.
Peace of mind:
When you bring it from India, the package might be mishandled, resulting in damage to the unit. The most common damages are the lock arm getting stuck and the shell, base and/or the motor support breaking.
Optimum grinding time:
The 110v units take only 20 minutes to grind 8 cups of rice while the 220v units used with the converter takes 40 minutes to an hour for grinding 8 cups of rice. The reason is, in India, the electrical cycle is 50hz whereas it is 60 Hz here. When you use the transformer, it only changes the voltage, not the cycle. As a result, the unit runs 20% faster, heats up quickly, and also loses it's efficiency.
Easy to clean:
When the unit runs faster than it is supposed to, it creates a spilling problem and cleaning takes a lot of time.
Saves luggage:
The unit weighs 45 lbs. and considered as one piece of check-in luggage.
Delivered to your door:
We ship it via UPS or FedEx, fully insured, and it is delivered to your home. No hassles. Any shipping damage is covered by the insurance

Question#3:
Why is the ULTRA wet grinder more expensive than it is in India?

You probably are referring to the 220V model sold in India. The cost for 110V model is almost double that of 220V model, even in India, because specially ordered 110V motors are more expensive. Also, less production volume means more cost per piece. You can be assured that the benefits from additional cost for 110V units goes long way.

We also have to pay for the shipping cost to get it from India, pay customs duty, etc.

Question#4:
The lock arm seems to be hard to close. Will I break the plastic when I press the lock arm hard?

The whole drum rests on a small drive shaft pin. When we place the grinding stone, the wiper makes the vessel to sag on that side. To compensate that, slightly tilt the top of the vessel away from the motor and then lock the arm. The grinding stones are not heavy. There is a spring mechanism in the center rod that makes the stone act as if it is three times heavier. The spring also makes it harder to lock when the grinder is new, due to its high tension. After you use it couple of times, it gets easier to close. The plastic lock arm is reinforced with a metal plate underneath. So, you will not break the lock arm by pressing it a little hard.

The grinding mechanism is different in the grinder than the mixie. The easier the grinding stones can rotate, the faster the grinding will be. Always start the unit with water (1/3 cup of water for each cup of rice or lentil you are soaking). When the unit is running, add the rice or dhal (after removing the purple lid) one handful at a time.

Question#6:
The wiper is rubbing the vessel and scratches it. How do I correct that?

Where the wiper joins the support rod (the center rod in the grinding stone assembly), there is a hex nut. Loosen the nut with a wrench. Rotate the wiper so that it moves in one full rotation. Make sure there is a 1-mm gap between the vessel and the wiper edge. Tighten the hex nut.

There are few things that can affect the grinding efficiency.

Make sure the gap between the vessel and the wiper is not more than 1 mm. If it is more than 1 mm, adjust the gap as mentioned above. If you do not add enough water, the stones cannot rotate well, which delays the grinding time.

If you are grinding urad dhal, let the unit run for 5 minutes after you finish adding the dhal. Stop the unit. Scrape around the bottom of the grinding vessel using a plastic or wooden spoon. This will release the dhal stuck in the corner. Then restart the unit and grind as usual. Urad, being slippery in nature, will not grind uniformly unless the above instructions are followed.

If you grind the soaked long grain rice, make sure to add only 1/3 cup of water for each cup of long grain rice. If there is too much water, once the rice grinds to the rava (sooji) consistency, it starts floating and it will not grind to a finer consistency.

Question#8: How long can I run the grinder continuously?

You can operate the grinder continuously for 30 minutes and if you follow the directions, it should not take more than 20 minutes to finish the grinding. It takes about 5 minutes to clean the dough and start the next batch. This time gap is enough to cool the machine. In case you need to grind for more than 30 minutes, stop the machine for 5 minutes and then restart it.

Question#9:
What is the power of the motor in the grinder?

The grinder motors are not very powerful as the grinding stones do the work. The Grind+ motor is 150W and the Pride+ motor is 75W.

Question#10:
I used the small jar in the mixie to make the chutney. It leaks through the top. Why?

The small jar is meant for grinding with little or no water. When grinding for chutney, first add the ingredients and grind for one minute. Then add little water and grind for additional minute. This will prevent the leaking and the chutney will also taste better.

There are couple of reasons. If the motor gets overheated, the built-in safety mechanism turns off the unit. Let the motor cool and then press the red reset switch located on the underside of the mixie. Start the unit again.

Question#12:
Can I use the dry grinder jar and wet grinder jar interchangeably?

If you are using the Innomix, you can use the jars interchangeably, even though the best results will be obtained when you use the designated jar.

Question#13:
Should I use oil on the idli plates every time?

Answer: Like any non-stick appliance, the idli plates need to be seasoned. Use the oil for the first three to five times. You do not need oil for the subsequent uses.

Question#14:
How long does it take for you to process my order?

Answer: Once we receive your order, we process your credit card manually on the day of the shipment. We normally ship the items in two working days under normal conditions. The transit time by UPS or Fedex is 3-7 working days depending on your location. We email you the tracking number once we ship and you can track your package.
When we ship by USPS, it normally takes 5 working days for the spare parts and about 7 working days for the bookpost (for books). Whe we ship by USPS regular mail, there is no tracking number. We recommend you to choose UPS or Fedex ground shipping, if your shipment is time critical and you need a tracking number.