Inspecting the product for shipping damage

Procedure for checking Shipping Damage

Product: ULTRA Grind+ and ULTRA Pride+

Thoroughly inspect the unit under sufficient light for any visible damages, dents and cracks in the exterior surface. Inspect the top, bottom, front, back, left side and right side. Also look for any loose/broken pieces inside the box.

One of the possible damages is to the motor mount inside the grinder unit. To check for motor mount damage, place the unit (without stainless steel vessel and grinding stone assembly) on a stable surface and slowly rock the unit back and forth. Observe for any motor movement (motor touching the plastic shell). When the motor is firmly attached to the base and there is no damage to the motor mount, the motor should not move and touch the almond colored shell while rocking.

Secure the lock arm in its place. Connect the unit to a 110V outlet (do not place the vessel and grinding stone assembly) and turn the switch on. You should hear a smooth motor running sound (just a humming sound) – no scratching sound. While the motor is running, slowly rock the unit back and forth and observe for any unusual sound of motor touching the exterior shell. There should be no change in the motor running sound.

Do not use the unit if there is unusual sound while running the unit. Damage caused by using the unit with broken motor mount is not covered by shipping company or by the manufacturer.